You can securely download your files to our mailbox and we will resend to you back the same way.


Below are some frequently asked questions may spring to mind.  Any questions not listed below, then please call 07747 024607. 
 

 

Questions  

Answers

Do you only work with Digital Transcription?

Yes, as this can be downloaded directly to our secure server and returned to you the same way.  This is great for for speed and urgent work that needs to be completed quickly

How do we use the service?

1.    You dictate the your work into your digital machine

2.    You can then download the dictation to your machine

3.    On our website there is a secure download site that you can download the file to

4.    We transcribe the information and return it to you via the same secure download site in a format we have agreed

Do you have any tips?

Please make sure the recording is clear.

If in a meeting room, make sure there is a microphone capable of picking up several voices. 

If we cannot hear you, or if the information is not clear, we cannot transcribe the information for you and reserve the right to charge for time spent trying to understand what has been sent to us.

Do you provide quotations?

Yes we do, and reserve the right to revise the cost once having reviewed the actual transcription and advise you accordingly

How easy it is to send a file?

On this page there is a link to the website that will allow you to download safely your transcription and can be returned the same way.

What type of files can you  transcribe?

DSS, WAV, MP3, MSV, DVF, CDA, VOX, WMA, ADPCM, Olympus, Philips, Sanyo, Panasonic, Truespeech, Walkabout, Dictaphone, Digital Voice and more.

What about confidentiality?

All work accepted is underpinned by our contract which includes protecting your confidentiality and or discussing your work with anyone but yourselves.